Frequently Asked Question’s

Yes, free shipping is almost applicable on every country except from Russia, Brazil, Israel, India and OFAC and Sanctioned Countries.

We ship all orders through Express deliveries including DHL, FedEx, UPS, etc.

It depends on the country but the shipment is fast as we use FedEx, DHL and UPS for our shipments. After shipment, it usually takes 2-4 business days but sometimes it may take 10 business days for the order to be delivered. It depends on what you have ordered.

If tracking is already provided, you can keep check of order status by visiting Track-order Page. Enter your order ID and Billing E-mail to know about your order. Tracking link will send you in providing current information about order status. In case your delivery date has crossed and the order is not received please inform us at contact@thewesternapparel.com

Check Your Order Status:

First, review your order confirmation email for the tracking number. Use it to check the real-time status with the carrier.

Contact Customer Support:

Reach out to our customer service team via our contact page or email. Our team will provide updates on the shipment status and help resolve any issues.

Verify Shipping Address:

Ensure the shipping address provided at checkout is correct. Incorrect addresses can cause delays or misdeliveries.

Allow Extra Time for Peak Seasons:

During peak times (e.g., holidays or winter season ), there may be additional processing delays. We recommend allowing a few extra days for delivery.

Consider Alternative Options:

If the delay is significant, discuss options with our support team, including reordering the item or choosing an expedited shipping method for future orders.

We value your patience and are committed to delivering your order as soon as possible!

We accept PayPal or Credit Cards.

Contact Us Quickly:

Reach out to our customer service team as soon as possible through our contact page or email. Be sure to include your order number and the correct shipping address.

Act Fast Before Shipment:

Address changes can typically only be processed before the order is shipped. Once the item is dispatched, we may not be able to update the shipping address.

Alternative Arrangements:

If the order has already shipped, our team can help you explore other options, such as contacting the courier to redirect the package (if possible).

Confirm the New Address:

Double-check the new address for accuracy to avoid further delays or misdeliveries.

We’ll do our best to help get your order to the correct location!

All The Western Apparel products are made to order, so same-day delivery isn’t available. However, if you need a quicker delivery, please contact us before placing your order, and we’ll do our best to accommodate your request!

We wants every customer experience to be convenient and satisfactory, we have return policy for 15 days of delivery. It means Regular Orders can be returned for refund or exchange within 15 days of delivery. For more details please visit our Return and Exchange Policy.

If the size doesn’t fit, you can request an exchange by contacting our customer support team. We’ll help you get the right size quickly!

Yes, we accept item exchange.

Please contact us by email contact@thewesternapparel.com and we will arrange for a replacement as soon as possible